Kiss91 Malaysia Platform Terms & Conditions of Use

These Terms and Conditions ("Terms") govern your use of the kiss91 online entertainment platform, accessible via the website kiss91.bet ("Platform"). These Terms constitute a legally binding agreement between you ("User" or "Member") and the kiss91 management ("Company" or "we").

By accessing, registering for, or using any part of the kiss91 Platform, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with any part of these Terms, please discontinue use of the Platform immediately.

These Terms are enforced in conjunction with Privacy Policy and Responsible Gaming Policy kiss91, all of which together form the entire agreement between you and the Company.

To register and use kiss91's services, you must meet the following eligibility requirements:

• Aged 21 years of age and above on the date of registration.
• Be a citizen or legal resident of Malaysia.
• Have never been banned, suspended, or barred from using kiss91's services previously.
• Do not register on behalf of another person or use another individual's personal information.
• Must hold an active, verifiable Malaysian phone number.

Each user is permitted to hold only one (1) account registered with kiss91. Discovery of duplicate accounts will result in the suspension of all related accounts and the forfeiture of all balances, bonuses, and pending winnings.

You are solely responsible for ensuring the accuracy of the information provided during registration. kiss91 reserves the right to request identity verification at any time and to suspend an account until verification is complete.

Kiss91 accepts deposits via the following local Malaysian payment methods only:

All deposits must be made using an account or e-wallet registered under the same user's name. Third-party deposits will not be accepted and will be returned, subject to processing fees.

Kiss91 does not charge any fees for deposits. However, third-party payment providers may apply their own charges, which are beyond our control.

Withdrawal of winnings at kiss91 is subject to the following conditions:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered under the same member's name.
• Identity verification may be required for withdrawals exceeding RM5,000 per day.
• Withdrawals are typically processed within 15 to 30 minutes during normal operating hours.
• Under exceptional circumstances, processing may take up to 24 business hours.

Any balance arising from bonuses that have not yet met the wagering requirements is not eligible for withdrawal until those conditions are fully satisfied. kiss91 reserves the right to withhold withdrawals pending investigation of suspicious activity.

All bonuses and promotions offered by kiss91 are subject to terms specific to each offer. The general conditions applicable to all promotions are as follows:

• Each promotion has its own validity period as stated — expired bonuses will be automatically forfeited.
• Wagering requirements must be met before any withdrawal is permitted.
• The Welcome Bonus may only be claimed once by each new user.
• Promotion abuse, including the use of duplicate accounts to claim bonuses repeatedly, will result in the cancellation of all bonuses and account closure.
• Kiss91 reserves the right to modify, suspend, or cancel any promotion without prior notice.
• Bonus value cannot be directly converted to cash – it must first be wagered in accordance with the applicable requirements.

All bonus-related disputes must be submitted within 7 days after the offer end date. Disputes filed after this period will not be considered.

All games available on kiss91 — including slots, Live Casino, Poker, progressive Jackpot, and table games — are subject to the specific rules displayed within each game. The following general rules apply:

• The outcome of all games is final and binding once the game round is complete.
• Technical disruptions during gameplay will be resolved based on kiss91's system records, which are deemed accurate and valid.
• Any attempt to manipulate or exploit vulnerabilities in the gaming system is strictly prohibited and may result in immediate account closure.
• All games use a certified Random Number Generator (RNG) to ensure fairness.
• Minimum and maximum bets for each game are displayed within the game interface and are subject to change without notice.

For Live Casino games with real dealers, all dealer decisions are final. In the event of a dispute with a dealer, video recordings of the game session will serve as conclusive evidence.

The kiss91 Sports Betting section offers wagering on a wide range of sports, including the Malaysian Super League, EPL, T20 cricket, BWF badminton, e-sports, and more. The following specific terms apply:

• All confirmed bets cannot be cancelled or amended once placed, except where the Cash Out available for a specific bet.
• Bets placed on matches that are subsequently postponed or cancelled will be refunded to the player's account balance, except for in-play bets that have already commenced.
• Displayed odds are subject to change until a bet is confirmed. The odds applied are those in effect at the time the bet is clicked and confirmed.
• Kiss91 reserves the right to reject, void, or limit any bet suspected of involving match fixing.
• Sports Betting winnings exceeding RM10,000 may require additional review before being processed.

The following activities are strictly prohibited when using the kiss91 platform:

• Registering more than one account using the same or different information.
• Using automated software, bots, or any technology to gain an unfair advantage in games.
• Transferring funds between member accounts or allowing another person to use your account.
• Using the Platform for any money laundering or criminal financing activities.
• Exploiting technical errors, system bugs, or platform vulnerabilities for personal gain.
• Harassing, threatening, or behaving abusively toward kiss91 customer support staff.
• Using false information or fraudulent documents for registration or identity verification purposes.

Violation of any of the above prohibitions will result in immediate action, which may include account suspension, forfeiture of all balances and winnings, a permanent ban from the Platform, and reporting to the relevant authorities.

Kiss91 reserves the right, at its sole discretion, to close, suspend, or restrict any account with or without prior notice under the following circumstances:

• Breach of any term in this document.
• Confirmation that the user is under 21 years of age.
• Suspected fraudulent or deceptive activity.
• Instructions from regulatory authorities or law enforcement.
• Inactive for more than 12 consecutive months.

You may also close your account at any time by contacting the kiss91 customer support team. Prior to account closure at the user's request, any eligible balance will be processed for withdrawal upon completion of standard verification.

For account closure requests related to responsible gaming, please visit the Responsible Gaming us for available self-management options.

To the extent permitted by applicable law, kiss91 shall not be liable for:

• Any direct or indirect losses arising from the use of, or inability to use, the Platform.
• Service disruptions caused by system maintenance, technical issues, or circumstances beyond our control.
• Losses arising from internet connectivity failures or user device issues.
• Any losses resulting from unauthorised access to a user's account due to the user's own negligence in safeguarding their login credentials.

In all circumstances, kiss91's maximum liability to any user is limited to the total amount deposited by that user in the 30 days preceding the claim.

Kiss91 respects your privacy and is committed to protecting the personal information you provide to us. The collection, use, and storage of your personal data are governed by Privacy Policy for full details.

In brief, we collect the information needed to:

• Verifying your identity and eligibility as a member.
• Processing financial transactions securely.
• Comply with all applicable laws and regulations in Malaysia.
• Enhancing the user experience on the Platform.

We do not sell or share your personal information with third parties for marketing purposes without your consent. All data is protected with 256-bit SSL encryption and stored on secure servers.

Kiss91 reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon being posted on the Platform.

We will endeavour to notify users of material changes via a notice on the Platform or through the registered email address. However, it remains your responsibility to review these Terms periodically.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising in connection with these Terms or the use of the Platform shall be resolved through the jurisdiction of the courts of Malaysia.