At kiss91, your privacy is more than a legal obligation – it is our moral responsibility. This document clearly explains what data we collect, how it is used, and your rights as a user to control your own personal information.
Six core commitments we uphold in managing your personal data
This Privacy Policy ("Policy") describes how kiss91 ("we", "Company" or "Platform") collects, uses, stores, discloses and protects the personal data you provide to us when using the website kiss91.bet and all related services.
This Policy is drawn up in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and forms part of the overall agreement between you and kiss91, together with Terms & Conditions and Responsible Gaming Policy us.
By registering an account or using kiss91's services, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree, please discontinue use of the Platform.
Kiss91 collects your personal data in several ways. The table below outlines the data categories and their collection sources:
| Data Category | Sample Information | How It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Registration form, KYC verification |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, e-wallet (TNG, GrabPay, DuitNow) | Deposit & withdrawal process |
| Activity Data | Games played, bets placed, session duration | Automatic platform usage |
| Technical Data | IP address, device type, browser, operating system | Automatically generated server logs |
| Transaction Data | Deposit, withdrawal, and bonus claim records | Payment processing |
| Communication Data | Support chat records, sent emails | Interactions with customer support |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or political views unless specifically required and with your consent.
The personal data we collect is used solely for the following purposes:
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), kiss91 processes your personal data on the following bases:
You have the right to withdraw your consent at any time. However, doing so may result in us being unable to provide some or all kiss91 services to you.
Kiss91 does not sell your personal data. However, under certain circumstances, we may share your data with the following parties:
In all instances of data sharing, we ensure that recipients maintain a level of data protection equivalent to the standards we hold ourselves to.
Kiss91 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:
Kiss91 retains your personal data only for as long as necessary for the stated purposes, or as required under Malaysian law. The following is a guide to our retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Throughout the duration of the active account | Service Management |
| Financial transaction records | 7 years after the transaction | Malaysian financial legal requirements |
| KYC & verification records | 5 years after account closure | Malaysia AMLA Compliance |
| Security & technical logs | 2 years | Security Investigation |
| Support communication records | 3 years | Dispute resolution |
| Preference cookies | Up to 12 months or until deleted by user | Enhanced user experience |
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you.
Under Malaysia's PDPA and the kiss91 Privacy Policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information within 14 business days.
If your data is inaccurate or out of date, you have the right to request a correction and we will update it promptly.
Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we will honour that objection.
You may request that we restrict the processing of your data in certain circumstances while we investigate a filed dispute.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider of your choice.
To exercise any of the above rights, please contact our privacy team at support@kiss91.bet with the subject line "Privacy Rights Request". We will verify your identity before processing any request.
Kiss91 uses cookies and similar technologies to enhance your experience on the Platform. We use several types of cookies:
You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the kiss91 platform.
Kiss91 takes child protection very seriously. Our platform is not intended for individuals under 21 years of age and we do not knowingly collect or process the personal data of children.
Should we discover that personal data of a child has been collected without the knowledge or consent of a lawful guardian, we will take immediate action to delete that data and close the account in question.
Kiss91 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or business operations.
When we make material changes, we will:
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. It is your responsibility to review this Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:
We aim to respond to all privacy enquiries within 3 business days and resolve user rights requests within 14 working days. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia Department of Personal Data Protection.
In an increasingly complex digital world, we at kiss91 understand how valuable your personal information is. We do not take lightly the trust you place in us when you register and use our platform. Every decision we make regarding data is guided by one core question: "Is this safe and fair for our users?" If you have any concerns, do not hesitate to contact us.
Now you know how we protect your privacy. Register with confidence and start enjoying hundreds of Malaysia's best games in a safe, transparent, and trusted environment.